Patient Satisfaction
| Patient Satisfaction |
National Average |
State Average |
KVCH Average |
| October 2008 - September 2009 |
|||
| Nurses Always Communicate Well |
75% |
73% |
77% |
| Doctors Always Communicate Well |
80% |
78% |
76% |
| Patients Always Received Help Quickly from Hospital Staff |
63% |
61% |
72% |
| Pain was Always Controlled |
69% |
68% |
72% |
| Staff Always Explained Medications |
59% |
59% |
65% |
| Hospital Room and Bathroom Were Always Kept Clean |
70% |
70% |
73% |
| Area Around Their Room Was Always Quiet at Night |
57% |
50% |
59% |
| Patients Always Received Discharge Information |
81% |
83% |
88% |
| Patients Who Gave a Rating of 9 or 10 for Overall Satisfaction |
66% |
66% |
65% |
| Patients Would Definitely Recommend This Hospital |
68% |
71% |
69% |
The chart above is the consolidated results from The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The survey asks patients about their experiences about the care they received during an overnight stay in the hospital.
Download a complete list of survey questions.
